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OUR RETURN POLICY

Book Returns

For all returns directly purchased through Kya Publishing, authorization is granted at the discretion of the publisher via written notice—contact us at returns@kyapublishing.com with your request. Please ensure that returns are:


  • requested within 6 months of purchase
  • in original condition and re-sellable with clean edges (no scratches, marked pages, folded corners, bent or dinged pages, scratches, dents, or tears)
  • covered in stickers, security devices, labels, or store marking


These conditions are subject to inspection, unless books are shrink wrapped.


All authorized returns will be refunded in the form of e-transfer (or cheque, upon request) within 30 days.

For Orders Within the GTA

Please contact us to make arrangements for pickup at returns@kyapublishing.com. 

For Shipments Outside of the GTA

Shipment fees to be paid by customer.


Include a copy of your original invoice and packing slip, sending within 7 business days of your approved return request. Please ship by a traceable method, providing tracking numbers. Unfortunately, we can not accept responsibility for books lost during delivery to us.

Online Orders - Paperback Books

As outlined online in the Amazon policy, at the time of order.

Online Orders - eBooks

All eBook sales are final; no refunds or exchanges will be issued.

Damaged Books

Damaged books can be replaced if authorization is requested within 7 business days of receipt.

New Editions

Please request returns on a previous edition within 90 days of the new edition’s publication date.

Out of Print

Requests for books declared out of print should be made within 6 months of date of notification. 

We Can Not Accept

  • Ancillary items (CDs, gifts)
  • Damaged or defective products
  • Review copies or donated copies
  • Unauthorized returns
  • Used books

Thank You

We appreciate your business; if you have any specific questions about your return request that is not covered in the details above, please email us at returns@kyapublishing.com. 


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