For all returns directly purchased through Kya Publishing, authorization is granted at the discretion of the publisher via written notice—contact us at firstname.lastname@example.org with your request. Please ensure that returns are:
These conditions are subject to inspection, unless books are shrink wrapped.
All authorized returns will be refunded in the form of e-transfer (or cheque, upon request) within 30 days.
Please contact us to make arrangements for pickup at email@example.com.
Shipment fees to be paid by customer.
Include a copy of your original invoice and packing slip, sending within 7 business days of your approved return request. Please ship by a traceable method, providing tracking numbers. Unfortunately, we can not accept responsibility for books lost during delivery to us.
As outlined online in the Amazon policy, at the time of order.
All eBook sales are final; no refunds or exchanges will be issued.
Damaged books can be replaced if authorization is requested within 7 business days of receipt.
Please request returns on a previous edition within 90 days of the new edition’s publication date.
Requests for books declared out of print should be made within 6 months of date of notification.
We appreciate your business; if you have any specific questions about your return request that is not covered in the details above, please email us at firstname.lastname@example.org.